By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Claims Representative, Auto | PIP | Remote
PRIMARY PURPOSE
To evaluate auto claims involving injured parties and manage first party medical treatment to determine eligibility under a personal injury protection and/or medical payment benefits.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Reviews claims to determine the nature of the medical loss and provides explanation of coverage.
Researches policy contract and interprets policy language to make coverage decisions based on 1st party medical coverage.
Assesses medical treatment, evaluates medical bills, and initiates or reviews potential fraud investigations.
Interprets medical records regarding injuries and addresses ongoing and continuous treatment for claimant.
Identifies claim exposures and establishes reserves or adjust reserves accordingly on assigned files.
Ensures claim files are properly documented and correctly coded based on the policy.
Documents all claim activity and workflow accurately throughout the life of the claim in accordance with standard operating procedures.
Provides effective and timely communication to client, claimants, medical providers, attorney offices, and vendors.
Negotiates resolution of claims and makes payments within authority.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization’s quality program(s).
Travels as required.
QUALIFICATIONS
Education & Licensing
Bachelor’s degree from an accredited college or university preferred. State adjuster licenses required.
Experience
Three (3) years of Personal Injury Protection (PIP), medical payment and/or workers compensation or equivalent combination of education and experience, nursing experience a plus.
Skills & Knowledge
Knowledge of medical terminology and appropriate application of deductibles and limits
Familiarity with Bodily Injury (BI)/Casualty adjusting
Oral and written communication skills
Detail oriented
PC literate, including Microsoft Office products
Strong negotiation skills
Good interpersonal and customer skills
Good organization skills
Good time management skills with the ability to multi-task
Ability to work independently and in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical
Computer keyboarding, travel as required
Auditory/Visual
Hearing, vision and talking
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $50,000-$55,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
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